- Shipping & Returns
Shipping & Returns
What shipping methods do you use?
We are big fans of US Postal Service. Works great and very cheap (passing savings to our customers). Currently we use:
- USPS First Class. Takes 2-7 days depending on your proximity to Connecticut
- USPS Priority. It takes 2-5 days.
- USPS International. Anywhere from 5-15 days. Sorry guys.
- USPS Express. 1-2 days.
The approximate times include the time it takes to make the items. Over time we might introduce other methods, so let us know what options you would like to see.
How much is the shipping?
We hate to see carts abandoned because of high shipping rates. Therefore our rates are:
- $3.49 for USPS First Class (US)
- $7.99 for USPS First Class (non-US)
- $6.99 for USPS Priority (US only)
- $19.99 for Express (US only)
How soon do you ship?
Since we have to produce each and every item ourselves, it does take some time. We try very hard to ship in one or two days. In periods of high activity (before holidays) please place your orders early to help us spread out the load.
Returns and Exchanges
Do you accept Returns?
Yes, items can be returned within 1 month without any questions asked. Although we don't return shipping charges.
I messed up the size, can I exchange it?
Of course, just send it back to the address on an invoice. Please include an invoice or at least an order number and a note so we know what to do with it. And we'll make a new item and send it free of charge. No need to pay for shipping again.
I don't like it, can I send it back?
Sure, it happens sometimes and we are fine with it. Just send it back for a refund. Please note that we don't return shipping charges.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.